Thank you for choosing LCS Pros. We strive for happy clients and want to make your experience as easy, pleasant and straightforward as possible. If you have any questions or concerns in regards to this document, feel free to give us a call at 1-855-242-5326.
The terms and conditions stated herein (collectively, the “Agreement”) constitute a legal agreement between you and 1162211 AB Ltd o/a LCS Pros, a company incorporated under the laws of Alberta (the “Company”, “We”, “Our” or “LCS”, “Team”, “Cleaner”) by using or receiving any services supplied to you by the Company (together with the website located at www.LCSpros.ca.
Last Updated: June 23, 2022
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES AND OBLIGATIONS. THESE INCLUDE VARIOUS LIMITATIONS AND EXCLUSIONS, AND A CLAUSE THAT GOVERNS THE JURISDICTION AND VENUE OF DISPUTES.
BY ORDERING OUR SERVICES, EITHER ONLINE OR BY OTHER MEANS, YOU ARE LETTING US KNOW THAT YOU AGREE TO THESE TERMS.
The Company reserves the right to modify the terms and conditions of this Agreement or its policies relating to the Service or Site at any time, effective upon posting of an updated version of this Agreement on the Service or Site. You are responsible for regularly reviewing this Agreement. Continued use of the Service or Software after any such changes shall constitute your consent to such changes. If you require any more information or have any questions about our Terms and Conditions, please feel free to contact us on our contact form at https://lcspros.ca/contact-lcs-pros
1. SERVICE NOTIFICATIONS
Upon booking any service, the company will send you automatic email confirmations and reminders to verify your purchase in detail and remind you of the service appointments. It is your sole responsibility to verify all such information (address, phone numbers as well as the booking details) and the booking details of your order.
2. THE COMPANY DOES NOT:
- Provide preferential treatment toward cleaners based on race, ethnicity, sex, sexual orientation or age, nor does the Company affirm your requests in such matters or makes any guarantees in regards to a cleaner’s race, ethnicity, sex or age.
- Make any guarantees in regards to the number of cleaners sent to your premises to conduct the cleaning service.
- Guarantee to meet 3rd party cleaning standards or expectations.
- Guarantee that your premises will be cleaned to your satisfaction in the event that you purchased a set predetermined amount of cleaning service hours (timed service).
- Guarantee the speed of which cleaners are able to perform their cleaning services.
- Guarantee a specific arrival time of the cleaner. A specific arrival time is provided as a courtesy only and may change even at the last minute due to inherent industry factors. You must be prepared to have the cleaner arrive at any time during your time slot selected upon booking.
- Guarantee a specific cleaner or team to conduct your service.
- For health and safety reasons, clean up pet excrement or bodily fluids, mold or other biohazards, outside areas, fireplaces or the exterior of any home including windows unless such service is ordered.
- Disassemble or dismount furniture or fixtures (including light fixtures) for the purpose of cleaning.
- Clean areas above reasonable reach of the cleaner(s)
3. FLAT RATE ROOM & AREA COUNT
Our pricing model requires you to include your home’s listed number of bedrooms. Any rooms such as offices, bonus or living rooms must be added. The way we price homes isn’t about cleaning the bedrooms themselves (as the bedrooms need minimal vacuuming/dusting etc), it’s because the number of rooms directly relates to the size of the home’s kitchen and living areas.
4. FLAT RATE PRICING DISCLAIMER
Our Flat Rate Pricing is an estimate and in no way a guaranteed time of service duration or final price. In some cases, we are unable to perform an initial walk-through to verify the condition of your home prior to service. Our flat-rate prices are based on certain assumptions about levels of cleanliness and the amount and effort required to clean a home. We estimate the price of your service based on the information that is provided by (You) the customer. If the condition of the property is not the same as the info provided, the price for service is subject to change at the Company’s discretion.As such we reserve the right to update the pricing for any home if we arrive and there are more rooms than indicated at the time of booking or if your home has more than normal soil conditions. In other words… please do not book a 1 bedroom service when you are living in a 5 bedroom home. If you do not need all the rooms in your home cleaned, you may select our hourly cleaning option!
5. OVERAGE FEES
We may apply, at the Company’s discretion, additional fees in the event that the customer has provided false or misleading information regarding their service requirements or, but not limited to, the location, size or condition of their premises. We will contact you if this happens by phone. Overage fees are set at the discretion of the Company and applied to the credit card provided by the Customer. The Customer authorizes the Company to charge any overage fees to their credit card.
6. TIMED SERVICE
When you order a timed service (i.e. Hourly Cleaning) The cleaner will follow your priority list for the scheduled time block. We do not guarantee full home cleaning (move outs, deep cleaning etc.) is completed within your purchased time block. If you did not provide a written priority list, the cleaner may clean items at their discretion and we cannot guarantee that these are items that you wanted completed. Please help us – Help YOU have a great experience. Our staff will clean as much as possible, as fast as possible in the purchased timeframe.
7. DURATION OF SERVICE VISIT
- If you booked an “Hourly” Service”:
Your cleaning time is based on how many “man-hours” (m/hr) you purchased. For example: for a 4 hour appointment, we may send a team of 2 staff for 2 hours, equaling 4 man-hours. We do not issue any refunds if you opt to release the team before the scheduled time is up.
- If you booked a “Flat-Rate”service:
The time you see on the booking form is a strict estimate based on “normal” soil conditions. Upon arrival at the property, the cleaning team will advise of time changes or add ons required to clean the premises to our standard. Under normal soil conditions, you may be charged the flat rate price.
8. EXTREME SOIL DISCLAIMER
LCS Pros reserves the right to upgrade or change your booking (Flat Rate or Timed), if the team determines that your premises do not fall within “Regular” soil conditions. For instance:If you booked a regular clean and the team finds extreme soiling conditions. Your home may suggest changing the booking to a Hourly Service. You have the option of declining the clean all together for a $75 cancellation fee.
9. DEEP / INITIAL CLEAN
When first booking a cleaning with us, the company may add the Deep/Initial clean option to allow for extra time. The first cleaning typically takes longer to address built up soil, where any following cleanings (if you’re on a schedule) are maintenance cleanings. Once the cleaning staff arrives, a walk through with (You) the client will take place to verify booking information and inspect the environment. PLEASE NOTE:You have the option to decline the “Deep/Initial Clean” add on and waive the total satisfaction guarantee.
10. FREQUENCY DISCOUNTS
Frequency discounts are awarded to clients who book consecutive weekly, bi-weekly, or monthly appointments without interruptions. Appointments skipped and/or canceled will reset the frequency discount to Zero for the next cleaning. The Company reserves the right to remove the discount without further notice.
11. ARRIVAL TIME
The cleaner / team aims to arrive within the outlined arrival window to allow for factors beyond our control such as traffic conditions, lockouts, customers adding services or cancellations.
12. YOUR PRESENCE – ENTRY OF HOME
One time and first time clients must be home to meet the team and verify information. We want to make sure you receive the best cleaning possible and would love to meet you in person before we start. Due to the subjective nature of the term “Clean” we also want to do a quick walk through with you to make sure to talk about your needs and verify the details of your service.
13. LOCK BOXES – FREQUENT CLIENTS:
Clients on a weekly or bi-weekly maintenance schedule may opt for lockbox service:
LCS Pros does not retain or manage client keys. The Company can provide lock boxes for $89 which can be placed on your property with a code provided to you. Leaving a key in a lock box on the day of your appointment is the easiest way to provide LCS Pros Team access to your home if you cannot be there. The Company will not be liable for lost keys under any circumstances.
14. ACCESS AND LOCKOUT
Please ensure that our teams have access to your premises to provide you with the desired service. If the team cannot access your home for any reason, we will attempt to contact you by phone and SMS for up to 30 minutes to resolve the issue. If we still cannot gain access, you agree to be charged up to $75 to cover travel and labour costs.
15. LOCATION OF YOUR HOME
Please ensure the address you provide is correct, we suggest double checking using Google “Maps” that the pin on the map matches the location of your home. If we cannot find your address using “Google Maps”, we will make every reasonable effort to find your home (we will call you for directions, etc.) However, if we cannot locate your property we may apply a cancellation fee for that booking and return home.
16. CREDIT CARDS & PAYMENT
We require a valid credit card on file for booking without exception. Your card will ensure your booking spot and will not be charged when you book. A temporary hold for the total dollar amount will be placed on your card. Once the service is completed, we will charge your card, usually the following day unless other arrangements have been made in writing. If your Card declines the “Hold” the Company will not send a cleaner and we will attempt to contact you to address the issue.
17. CANCELLATIONS / BUYER’S RIGHT TO CANCEL
Should you wish to cancel or skip any scheduled cleaning appointment, please provide LCS Pros with a minimum of two business days (48 hours) notice prior to your scheduled appointment. Cancellations of the existing appointment with less than two business days (48 hours) will result in a $75 late cancellation fee. The company may issue a (late cancellation fee) credit only if a cancelled appointment is rescheduled by the client within 24 hrs.
The teams are equipped to handle regular home cleaning and will supply HEPA vacuums and the necessary tools and chemicals to accomplish the task. Bio hazardous substance removal such as bodily fluids or excrement (either human or animal) is not included in any of the home cleaning appointments. Please do not expect your team to remove blood, urine or feces.
19. ADD ONS / EXTRAS
**ADD ONS must be selected for some items to be included in your service appointment. If for example the “Damp wipe blinds“ add on is not selected, the team may not be able to give this item the attention it needs and the blinds are just dry dusted.
The team will take utmost care not to damage or discolor any items that you leave for them to wash. It is out of our control what laundry detergent you use or how your washing machine behaves. Laundry must be pre-sorted and placed into a hamper in front of the washing machine. We will not be held liable if any damage occurs to either your laundry, or other related property (Damage to the machine, flooding of the home etc.)
21. MOVING FURNITURE
For liability reasons, the teams are not allowed to move furniture or appliances such as tables, couches, ovens, fridges, glass tables, vitrines or sectionals etc.
We love pets! Your pets are members of your family and we respect that. However, if your pet is afraid of vacuums, is territorial or rough and will not allow us to do our work, we may suggest that they be placed in areas that we are not working in (ie. garage, kennel, etc.). If you have pets and did not add the “I have pets” extra, we reserve the right to do so upon arrival.
23. BREAKAGE & LOSS
Our staff are fully bonded and insured for your peace of mind. Our insurance policy provides a Comprehensive General Liability limit of $3,000,000. Kindly remove delicate items (such as necklaces, earrings) or money that could be mistaken as a “tip” or that could easily get vacuumed up or get misplaced otherwise. In other words, if you know the cleaner is coming, please do not leave drugs, jewelry, stacks of money or other valuables lying around in the open. Please note that our chemical arsenal is carefully selected to prevent surface damage in your home. This means that our teams do not carry chemicals that will damage chrome, stainless steel or aluminum. Should damage occur to any of your valuable items, rest assured that we will do everything in our power to investigate the instance and rectify the mishap to the best of our ability. We ask that you provide photo proof of damaged items within 48 hours. We reserve the right to replace damaged, non functional items with items of similar condition and depreciation. Damage that is only cosmetic in nature, may not warrant entire replacement of an item every time.
24. REFUNDS & GUARANTEE
If you are the person that booked a service and you are not 100% satisfied with the quality of cleaning of any of the serviced areas, please contact us within 24 hours of your appointment. We will revisit your home at no extra charge to remedy any issues to your satisfaction. However, due to the subjective nature of the term “clean”, the Company does not offer refunds to customers. If someone else booked a service for your premise (under their name) we are not able to discuss any details of the service with you nor issue remedies to complaints you may have.
We respect your privacy. While the nature of our business requires us to obtain personal information from you, we will never knowingly sell, rent, loan or provide your information to any third party (except the financial institution that processes your payment or agencies to help us collect past due accounts) without your specific consent.
26. NON SOLICITATION OF EMPLOYEES
As a client, you agree not to hire any present or past employee of LCS Pros for any home-related service outside of your agreement with LCS Pros for a period of six months from the last cleaning service received from us. We put a great deal of effort and time into recruiting, vetting and managing our cleaning service providers. This agreement states that you agree to not independently hire any LCS Pros provider unless you pay a one-time referral fee of $1,000. This amount is due in full immediately upon personal employment/engagement of the cleaners, regardless of whether you use them for a recurring or one-time service.
**The Company reserves the right to change, add or amend these terms at any time and without notice.**
We are happy to answer any question or concerns:
Phone: 1-855-242-5326 email: firstname.lastname@example.org